一、装修心态最重要  事前“多看多问多比较”
First, the most important thing in the decoration state of mind "more than to ask more and more"
据多家媒体报道，目前登记在案的涉嫌卷款金额，不算员工、装修工人和材料商的费用，仅在上海地区已经达到5500多万。在采访了一些受害业主后，“企业品牌响、大平台做背书、整屋装修套餐价格优”等是什么原因选择了实创的装修套餐，作为一项相对低频的消费，装修有他一定专业性。
According to a number of media reports, the amount of registered money suspected of being registered is not the cost of employees, decorators and materials providers. It has reached about 55000000 in Shanghai alone. In an interview with some of the victims of the owners, "the enterprise brand ring, large platform endorsement, the whole house decoration package price" is what reason is the choice of decoration packages, as a relatively low frequency of consumption, he must have professional decoration.
去大平台挑选 也要多看多问多比较
The selection of the large platform should also be more to compare and compare
从编辑采访业主情况了解到，大家主要通过网站、电视购物、装修展会、装修电商平台等渠道了解装修公司信息。并不能因为此次事件，武断地下结论这些平台是不可信的，平台里介绍的公司有好也有坏。但作为平台方，应该对装修行业具备一定的专业知识，对平台上引入的装修公司要进行严格的考察和筛选，并对自己的介绍与推荐负责，不要只顾着收钱，收取提成或者广告费。尤其是近些年，上海及其他地区比较火的各类电视购物及电视广告，吸引了一批老年装修用户。看见明星代言，又或者装修公司进驻旧小区，通过物业或者业委会做活动，送点米、油之类的，老年人们便纷纷去凑热闹，装修签约。建议大家，在挑选装修公司时，除了去看大平台之外，多去一些装修专业类媒体、点评网站等等，问问业内人士，看看装修过来人的口碑与真实用户经验评价。
From the editor's interview with owners, we know the decoration company information mainly through websites, TV shopping, decoration exhibition, decoration business platform and other channels. Not because of this event, it is unbelievable that these platforms are unbelievable, and the companies introduced in the platform are good and bad. However, as a platform, the decoration industry should have some professional knowledge, strictly inspect and screen the decoration companies introduced on the platform, and be responsible for its introduction and recommendation, instead of collecting money or collecting royalties or advertising fees. In recent years, all kinds of TV shopping and TV advertisements in Shanghai and other areas have attracted a lot of elderly decoration users. See star endorsement, or decoration company stationed in the old district, through the property or industry committee to do activities, to send rice, oil and so on, the elderly people will go all in to bustle, decoration contract. It is recommended that when you choose a decoration company, you can go to the big platform, go to some decoration professional media, comment websites, etc., ask the insiders, see the reputation and real user experience of the decorated people.
低价装修套餐 防止低开高走漏项增项
Cheap decoration package to prevent leakage increased in the low to high
这次遭遇事件的业主当中，还有一个现象就是盲目相信所谓的“完美装修套餐”。编辑打开实创公司的官网，上面写着“98800元，全屋定制家装搬回家”的字样，点击网页进一步了解具体包含了哪些项目清单和费用，展现出来的信息就十分模糊“硬装类、软装类、家居类”。这是一些套餐装修中隐藏的隐患。看着10多万块，可以包含那么多东西，觉得性价比高，但恰恰不知道在这背后，埋藏着多少不确定的增项、漏项项目。记得今年有位业主王先生，就曾打到编辑部，倾述选择了上海某家电视广告里介绍的装修公司，结果原本以为不到15万元的装修套餐，装修结束却整整花了30多万：“橱柜只含4米，4米之后的价格，翻倍了卖；开关、插座套餐里只含20个；电线只换屋内电线，更换进户线一段要另外收费；说赠送窗帘，结果只是送一扇窗的窗帘，另外要去公司门店购买，价格又是翻倍……装修套餐，选不好，真的就是‘装修圈套’”。
Among the owners of this event, there is a phenomenon that is a blind belief in the so-called "perfect decoration package". The editor is to open the company's official website, which reads: "98800 yuan, the whole house custom home decoration", click on the page to further understand the specific which contains the list of items and expenses, show the information is very vague, "hard outfit soft outfit, Home Furnishing class". This is a hidden danger in some set up decoration. Looking at the about 100000 piece, it can contain so many things that it feels high cost performance, but I just don't know how many uncertain items and items are hidden behind it. Remember the owner Mr. Wang this year, had hit the editorial department, the choice of a tilt Shanghai TV advertisement in the decoration company, the thought of less than 150 thousand yuan package decoration, decoration end has spent about 300000: "cabinets containing only 4 meters, 4 meters after the price doubled. Sell; switch and socket package containing only 20 wires; only for indoor wires, a replacement into the family line to the other charges; said giving results just send a window curtain, curtains, in addition to the company store to buy, the price is doubled...... Decorate a set meal, choose not good, really is' decorate a trap '.
以上图片来自实创网站截图
The picture above is a screenshot from the website
把控消费心态 类似“装修返回”不可全信
It is impossible to believe that the state of control of consumption is similar to "decoration and return"
在这次事件中，还发生了多起大笔高装修金额的情况。罪魁祸者在于“装修返回”这类营销活动。据上观新闻报道，某上海女士，就是因为冲着实创推出的装修费用可以在10年内返回的承诺，硬生生地贷款了30万，把原本既定的装修预算提高了不少。类似这样的“装修返回”，在业内并不是第一次看见，“5年返”、“3年返”，在这商业活动的背后，其实是企业大肆圈钱的行为，这些费用不仅仅用于企业偿还往年债务，还可以借着当年高额的企业收入，获取更多的资本融资，用于企业扩张。这样看来，类似“10年返回”绝对不值得去采纳，贪小的心态不可有。
In this event, there have also been a lot of large amount of high decoration. Who is the culprit "decoration return" this kind of marketing activities. According to the concept of news reports, a Shanghai woman, because at strong launch renovation costs can be returned within 10 years of the loan commitment, abruptly 300 thousand, originally established renovation budget to improve a lot. Such "decoration return", in the industry is not the first time I saw, "5 years back", "3 years back, behind the commercial activities, is wantonly misappropriating behavior, these costs not only for enterprises to repay the debt last year by year, but also the high income of the enterprise, get more the capital financing for business expansion. In this way, a similar "10 year return" is absolutely not worth taking.
事前仔细签约 事中按约定验收付款
Accept payment in accordance with the agreement in careful signing before the incident
在这次事件中，还有一个十分普遍的现象，就是很大一部分业主未开工或者刚开始装修，装修费用已经交了50%以上，最高的达80%甚至90%，问及业主为何会支付那么多费用时，他们的统一的回答就是“实创说这是公司的统一规定”，那么装修付款比例到底应该谁说了算呢？这个问题，由于全国各地装修市场不同，各自的规定也不同。但在上海，大多数收款是按照签订施工合同后30%，水电验收35%、泥木油漆验收后30%、竣工结束后5%。而实创公司采用的是“50%、30%、18%、2%”，这样的规定无疑是对装修公司有利的。关于签订装修合同时，支付费用的比例约定一项，上海品信监理有限公司的老王监理告诉我，完全可以与装修公司协商决定，装修合同签订前的主动权掌握在消费者手里。装修中，也要根据实际装修进展，验收后方可付款。对于装修过程中未经过业主签字任何的任何增减项目，在装修时或在最后竣工决算时，可以向装修公司提出疑义。
In this case, there is a very common phenomenon, is a large part of the owners have not started or the beginning of the decoration, decoration costs have been paid more than 50%, the highest reached 80% or even 90%, asked the owner why paying so much, their answer is "unity is said that this is a unified the company, then the payment of decoration in the end who should be say? This problem is different because of the different decoration market in all parts of the country. But in Shanghai, most of the receipts are 30% after the signing of the construction contract, 35% of the acceptance of water and electricity, 30% after the acceptance of the mud and wood paint, and 5% after the completion of the completion of the construction contract. While the company is using the "50%, 30%, 18%, 2%, such a provision is undoubtedly beneficial to the decoration company. As for the signing of the decoration contract, the proportion of the cost of payment is stipulated. Lao Wang supervisor of Shanghai pin Xin Supervision Co., Ltd. told me that he could fully consult with the decoration company and decided that the initiative before the decoration contract was in the hands of consumers. In the decoration, also according to the actual decoration progress, acceptance after the payment. For any decoration or project that is not signed by the owner during decoration, when decorating or finishing the final accounts, it can raise doubts for the decoration company.
二、装修投诉维权 要走正规路径
Two. A formal path for a renovation complaint
事情已经发生，除了以上分析的问题需要警示之外，作为此次事件的受害者以及立马要装修的业主最为关心的就是一但发生类似装修纠纷，作为消费者的我们，该如何处理呢？为此，我联系采
It has happened. Besides the above analysis, we need to warn. As the victim of this event and the owners who want to decorate at the moment, what is most concerned about is a similar decoration dispute, but how do we deal with it as a consumer? To this end, I contact mining